STAR CAPITAL SGR S.p.A. in this section makes known the process to be followed for the treatment of a possible complaint.
The communication can be sent to the following address:
STAR CAPITAL SGR S.p.A.
Via P. Paleocapa 6
20121 Milan MI
To the attention of the Complaints Manager
Alternatively, it may be sent by e-mail to the e-mail address info@starcapital.it always to the attention of the Complaints Manager.
The Compliance Function of the SGR will analyse the communication to determine whether or not it is a complaint. If the communication is classified as a complaint, the Compliance Department proceeds to feed it into the relevant register kept in electronic form. The Complaints Manager, supported by the Compliance Function, involves the relevant corporate functions in the resolution. The handling of the complaint will be dealt with by the SGR within 60 days from its receipt by means of a reply in written form sent to the subscriber. After the reply has been sent by the SGR and 180 days have elapsed without objections, the complaint will be considered closed.
STAR CAPITAL SGR S.p.A. hereby announces the adherence to the Arbitrator for Financial Disputes, an out-of-court resolution system for financial disputes between intermediaries and investors other than the qualified counterparties referred to in art. 6 paragraph 2-quater, letter d), and by professional clients referred to in the following paragraphs 2-quinquies and 2-sexies, of the TUF, governed by Consob.
It should be noted that the right to appeal to the Arbitrator himself cannot be waived by the investor and can always be exercised even in the presence of disputes devolution clauses to other out-of-court settlement bodies contained in the contracts. For more information, please refer to the Arbitrator's website for financial disputes: www.acf.consob.it